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Metro Shops FAST ANSWERS
Frequently Asked Questions

Who am I buying from when I shop at www.metroshops.net?

You will be buying and ordering directly with a particular merchant. www.metroshops.net is like shopping at a mall with many stores, but offering the convenience of only having to use one shopping cart at the time of checkout. Our software sends your order to each store for order fulfillment. The convenience to you is that you will not need to enter your purchase information multiple times and all items purchased will be organized by store, in one shopping cart and processed through a single checkout. We believe that this is a very convenient way for you to shop online. You can compare stores, products and prices, and save money. (top)

How will I know that my order was sent to all of the stores I shopped with?

You will receive an email confirming the receipt of your order from each store that you placed an order with. (top)

How do I track my shipment or find out the status of my order?

Each Merchant is required to display order and shipping information. For additional questions about an order you placed, please contact each merchant directly. (top)

How do I cancel my order or get a refund?

Each Merchant is required to display order information, including return policies. For additional questions about an order you placed, please contact each merchant. (top)

How do I contact a merchant about my order?

Each item you order is conveniently displayed in your customer account. A link from the items ordered will take you to that merchants order and shipping information page. Contact information will be there. (top)

How do I return or exchange a product?

Returns or exchanges of merchandise will be handle by each individual retailer and will be based on their requirements. A link will be provided to the retailer's order information page. Merchandise is never stored or handled by Metro Shops. All merchandise is shipped directly between merchants and consumers. (top)

I found something on www.metroshops.net that I find offensive. Who should I tell?

We will do everything possible to keep this site as family friendly as possible. However, on occasion something may appear that you find to be offensive. In that situation, we would appreciate hearing from you. Simply use our customer service feedback form to let us know about the item(s) that you feel are offensive and we will immediately look into the matter and take whatever steps we feel are prudent to resolve the issue. (top)

I'm having difficulties dealing with a store within www.metroshops.net, what can I do about it?

Contact us via our customer service contact form. Describe your situation and we will do our best to help you resolve any problems. All of the stores within www.metroshops.net have been reviewed and must sign a user agreement prior to being accepted. If they are not adhering to our guidelines, they will be removed. (top)

Help. I can't find what I'm looking for.

Your first step at that point should be to use our product search. If the item that you are looking for is available, you should be able to find it this way. Although we try to provide you with a wide variety of stores and different types of merchandise to choose from, the product you are looking for may not always be available through one of our merchants. In those instances, we would appreciate if you would let us know what it is that you were trying to find for purchase. We are continuously trying to get a better mix of stores and products. If you would like to see one of your favorite merchants on www.metroshops.net email us and email them! (top)

I would like to stay informed of new stores being added to www.metroshops.net or to be notified of special offers. Can you do that for me?

Yes we can. Simply visit our opt-in email list. Enter your email address, then wait for the email that is automatically sent to you to confirm your desire to join our list. Reply to the email as requested, and you will then be a part of our email list. We will not overload your email box with spam, nor will we ever share, sell or otherwise distribute your email address without your express written consent. In other words, what you share with us, stays with us. (top)

Once I've placed my order, what do I need to do to make any changes or to track my package.

All of your correspondence after you have initially submitted your order, will be conducted with each individual merchant. In your customer account area A link from the items ordered will take you to that merchants order and shipping information page. We also suggest that prior to placing your order, that you become aware of each store's policies. (top)

I can't find my receipt and I don't know my order number. How do I get this information?

Log into your customer information profile. From there you will be able to see your order history for the past 6 months. You will be able to reprint your receipt and view details of your orders. (top)

I have questions regarding your privacy policies, secure ordering and other miscellaneous questions.

We want you to become familiar with all that we do on this site. As such we have tried to address all of the issues that may confront you or use during your use of this site. Please take the time to become familiar with all of the information that we have published to help guide you through the use of our shopping site. If you still have questions that have not been adequately addressed, then please feel free to contact Customer Service and we will make a concerted effort to answer all of your questions. (top)

I'm concerned about internet fraud and want to know more about online consumer protections.

We want you to feel secure about ordering online through www.metroshops.net. There are a number of consumer protection web sites that have been put into place by various organizations. We invite you to review the info available by following the links below:

  • Federal Trade Commission for Consumers
  • National Fraud Protection
  • US Postal Service Consumer Fraud Information
  • Internet Fraud Complaint Center
    • Links above will open in a new window. (top)

    Will I have to pay sales tax on my order?

    Companies selling online are governed by the same sales tax collection requirements as any other retailer. Remote sellers (including Internet retailers or catalog sales companies) are generally required to collect taxes in the states where they have a physical selling presence. If they do not have any such presence, they are not required to collect sales taxes.

    The Internet Tax Freedom Act (ITFA) has been renewed through October 31, 2007.

    The ITFA was primarily intended to prevent state and local governments from imposing new or discriminatory taxes on Internet transactions and on Internet access. Despite the name of the Act, ITFA does not preclude state and local governments from imposing existing sales tax collection requirements on companies selling over the Internet.

    An example of when sales taxes would be imposed would be if you were purchasing from a retailer with a Michigan presence and the items you ordered were being shipped to Michigan. State sales tax would be charged on your purchase.

    To learn more about collection of sales taxes by a particular merchant, please visit that sellers web site and order information guidelines. (top)

    What is the 30 day mail-order rule?

    The federal Mail-Order Rule, also known as the 30-Day Rule requires businesses that advertise mail or telephone-order merchandise to have a reasonable basis for stating or implying that they can ship within a certain time. Even if no shipment time is stated, the law requires Merchants to have a reasonable basis for believing that they can ship within 30 days (thus, the nickname). If a business discovers it cannot ship on time, it must seek your consent to delay shipment. If it is unable to obtain that consent, the Merchant must, without any request from you, promptly refund all the money you paid. (top)

    What is the Fair Credit Billing Act and how does it affect me?

    Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. Should any unauthorized use of your credit card take place, through no fault of your own, as the result of purchases made at any Metro Shops site and your bank holds you liable for any of this $50, www.metroshops.net will reimburse you the $50.00.

    Fair Credit Billing Act
    If you're charged for something you didn't order, you must notify your credit card provider in writing in accordance with its reporting rules and procedures and the federal Fair Credit Billing Act. Under the act, if you find such a mistake on your bill, you must send a written letter to the creditor within 60 days after the first bill containing the error was mailed to you. Consumer advocates recommend you send the letter by certified mailing with a return receipt request, so you have proof of the mailing date. The Better Business Bureau recommends that you include:

    • A copy of your credit card statement showing your name and credit card number and unauthorized charge in dispute
    • A statement explaining the billing error and the dollar amount involved

    Your card issuer must respond to your letter within 30 days after it is received unless the problem is resolved within that period. While a bill is being disputed, the creditor may not threaten to damage your credit rating or report you as delinquent to anyone. In addition, most banks cover all the charges that result from unauthorized use of your credit card or limit your liability to the $50 required by federal law. (top)